We had a similar experience to the person above.We were coaxed into a sales session, told that we could visit Club Regina San Jose de Cabo, photo Vallarta, or Cancun, five weeks each year. In addition, we were told they would ensure the lowest prices at other hotels.
To entice us we were to get $500 paid airline ticket each year we visited Club Regina, and points towards activities at the resort. We asked how we could book reservations and were told easily through their service desk. After the presentation we explained to our sales person that we wished to think about joining before making the commitment and we're told that we could sign up and still cancel the next day. What we were not told was that they would keep our down payment of approximately $2800.
After sharing our disappointment in receiving false information the price of the program came down considerably. We felt trapped. Needless to say, there didn't appear to be much we could do. Fast forward a year, when we called for a reservation for Club Regina and were quoted $765.
for ten days. This was what we expected and all was good. The following year,June of 2017, we began trying to make reservation for February 2018. We tried to use the Beyond Experience web site to no avail, emailed their site representative with no reply, called two representatives who said they would assist us, but never got back to us.
We were told during this time that they were having problems getting openings at the Club Regina for those dates and we would have to wait until they opened up more rooms. It is now July 27th 2017 and are being told that yes, they can book our 7 day stay, but it will be $1400 plus some. We could book through the hotel or online for a similar price. It has been a month and a half and still no resolution on our February stay at Club Regina.
We feel betrayed, hustled and are extremely dissatisfied with Beyond Experience, Club Regina, and Raintree Resorts, the parent company. We wish to be refunded our purchase price and fees and have no further contact with Beyond Experience. It has been an experience I wouldn't wish on anyone. Reason of review: To protect others from a similar experience.
Monetary Loss: $15000.
Preferred solution: Full refund. I didn't like: Being set up and scammed
Product or Service Mentioned:
Beyond Experience Vacation Ownership.
Reason of review: Not as described.
Monetary Loss: $15000.
Preferred solution: Full refund.
I didn't like:
Being lied to, Entire experience.